Legal · Privacy

Privacy policy

Last updated · June 2026

This Privacy Policy explains how WalPanel Inc. ("WalPanel," "we," "us," or "our") collects, uses, and shares information when you visit walpanelinc.com, contact us, or place an order. We are a local building-materials retailer based in Chatsworth, California. By using our website, you agree to the practices described here.

1. Information you provide to us

When you fill out our contact or quote forms, request a sample, apply to our contractor program, or reach out by phone, text, email, or live chat, you may give us:

• Your name, phone number, and email address;
• Details about your project (such as type, size, location, quantity, or color);
• Any other information you choose to include in your message.

We do not collect or store payment card numbers on this website. Payment is handled separately by Zelle or cash.

2. Information collected automatically

When you visit the site, we and our service providers automatically collect limited technical and usage information to keep the site running and understand how it's used:

• An anonymous, randomly generated visitor identifier stored in your browser;
• Approximate location (such as city, region, and ZIP code) derived from your internet (IP) address — this is approximate and is not a precise or verified address;
• Pages viewed, links and buttons clicked, the site that referred you, and your device and browser type;
• Aggregate, non-identifying interactions with our live chat (for example, that a chat was opened), but not the content of payment information.

We use a privacy-friendly, first-party analytics setup. We do not use third-party advertising trackers, and we do not build advertising profiles about you.

3. Cookies & similar technologies

Our analytics relies on first-party browser storage (a random visitor identifier) rather than third-party advertising cookies. You can clear this at any time by clearing your browser's site data. If your browser sends a "Do Not Track" or Global Privacy Control signal, we do not use your information for cross-site advertising in any event, because we do not engage in that practice.

4. How we use your information

• To respond to your inquiries, prepare quotes, and fulfill orders;
• To provide samples, process contractor-program applications, and arrange pickup or delivery;
• To operate, secure, and improve our website and customer experience;
• To detect, prevent, and address fraud, abuse, or technical issues;
• To comply with our legal obligations.

5. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as follows:

• Service providers who help us run the business, such as our website host and analytics infrastructure (Cloudflare), our form-handling provider (Formspree), and font/content delivery providers (such as Google Fonts). These providers process information on our behalf.
• Communications providers — for example, if you text or call our sales line, your message and phone number are handled through the relevant phone/messaging service so we can respond.
• Legal and safety — when required by law, to enforce our Terms, or to protect the rights, property, or safety of WalPanel, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

6. Text messages

If you choose to text our sales line, we receive your phone number and message so we can reply. Message and data rates may apply, depending on your carrier. We do not send marketing text messages without your consent, and you may stop texts at any time by replying STOP.

7. Data retention

We keep the information you provide for as long as needed to respond to you, fulfill your order, and meet our legal, tax, and recordkeeping obligations, after which we delete or de-identify it. Aggregate website analytics are retained on a rolling basis.

8. Security

We use reasonable administrative and technical safeguards to protect information, including encryption in transit (HTTPS). No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Your California privacy rights

Depending on your state of residence and the volume of data involved, you may have rights under the California Consumer Privacy Act (CCPA/CPRA) and similar laws, including the right to know what personal information we hold about you, to request a copy, to request correction or deletion, and to opt out of any "sale" or "sharing" of personal information. We do not sell or share personal information for cross-context behavioral advertising. To make a request, contact us using the details below. We will not discriminate against you for exercising these rights, and we may need to verify your identity before responding.

10. Children's privacy

Our website is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

11. Third-party links

Our site may link to other websites (for example, our parent brand or installer partners). We are not responsible for the privacy practices of those sites; please review their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page.

13. Contact us

Questions or privacy requests? Reach us at:

WalPanel Inc.
21350 Lassen St, Unit E17, Chatsworth, CA 91311
Email: walpanelsales@gmail.com
Phone/Text: (858) 256-6236

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